Purpose
This study aimed to identify the factors affecting patient satisfaction in an emergency department based on the use of the Korea Triage and Acuity Scale (KTAS).
Methods
A survey and medical record review were conducted. Participants included 100 patients and 20 nurses from an emergency medical institution located in B city, between June and August 2020. Data were analyzed using descriptive statistics, independent t-test, one way analysis of variance, partial correlation, and multiple regression.
Results
The mean score of patient satisfaction was 3.99±0.63. The mean waiting time, duration of stay, and occupation rate were 14.29±10.97 min, 104.96 ±67.35 min, and 22.0±7.4%, respectively. From the multiple regression analysis, waiting time (β=-.36, p<.001), nurse’s self-efficacy (β=.19, p=.013), and professional competence (β=.36, p<.001) explained 57.9% of the patients’ satisfaction with their use of the emergency medical institution (F=34.50, p<.001).
Conclusion
Patient satisfaction after experiencing the KTAS was influenced by waiting time, nurses’ self-efficacy, and professional competence. Therefore, institutions need to define an appropriate waiting time that does not reduce patient satisfaction, and introduce an internal marketing strategy to increase nurses’ professional competence and self-efficacy.

Citations

• Factors Influencing Sleep Quality in Patients with Hepatocellular Carcinoma Undergoing Transarterial Chemoembolization: A Cross-Sectional Study
  Ji Young Park, Myoung Soo Kim, Han Byeol Lim
  Korean Journal of Adult Nursing.2024; 36(2): 160.     CrossRef
• Satisfacción de los pacientes sobre la atención recibida por la enfermera en el triaje de los servicios de urgencias hospitalarios: revisión de alcance
  Meritxell López-Hernández, Montserrat Puig-Llobet, Lidia Miralles-Sánchez, Yolanda Moreno-Mateos, Jordi Galimany-Masclans
  Enfermería Clínica.2024; 34(5): 408.     CrossRef
• Patient satisfaction with nursing triage care in hospital emergency departments: Scoping review
  Meritxell López-Hernández, Montserrat Puig-Llobet, Lidia Miralles-Sánchez, Yolanda Moreno-Mateos, Jordi Galimany-Masclans
  Enfermería Clínica (English Edition).2024; 34(5): 408.     CrossRef
• Patient Satisfaction With the Level of Competence of the Triage Nurse in Hospital Emergency Departments
  Meritxell López Hernández, Montserrat Puig‐Llobet, Sergio Higon Fernández, Marta Franco Freirut, Yolanda Moreno Mateos, Jordi Galimany Masclans
  Journal of Clinical Nursing.2024;[Epub]     CrossRef
• Emergency nurses’ communication experiences with patients and their families during the COVID-19 pandemic: A qualitative study
  Soyoung Shin, Hye Jin Yoo
  International Emergency Nursing.2023; 66: 101240.     CrossRef

PURPOSE
This study was conducted to identify the effects of video-audio information provision on physical discomfort, anxiety and nursing satisfaction of the clients for gastroscopy.
METHODS
The study design was nonequivalent control group pre-post test design. The subjects were 50 patients who visited H hospital health examination center for gastroscopy. Video-audio information developed by the authors was used as educational material for the treatment group. The data were collected between September 15 and November 15, 2010. The study instruments were the State-Trait Anxiety Inventory, the Physical Discomfort Scale, and the Nursing Satisfaction Scale.
RESULTS
The level of anxiety and physical discomfort in the treatment group were not significantly different from that in the comparison group (t=-0.28, p=.781; t=-0.34, p=.741). The level of clients' satisfaction with nursing care in the treatment group was significantly higher than in the comparison group (t=-4.12, p<.001).
CONCLUSION
Use of video-audio information was effective in the increase in satisfaction with care. Therefore, it could be useful in the nursing practice, and be utilized as a way of nursing intervention to improve nursing satisfaction.

PURPOSE
The purpose of this study was to identify the factors related to depression of elderly patients in geriatric hospitals.
METHODS
The subjects were 195 elderly patients who met the inclusion criteria of scores more than 18 on the K-MMSE score and no reported mental disease. The data were collected from February 20 to March 20, 2009. The research instruments utilized in this study were depression (GDSSF-K), activities of daily living and self esteem (RSES), social support, life satisfaction. Data were analyzed Pearson correlation and Multiple Stepwise Regression using SPSS 15.0.
RESULTS
Depression score were negatively correlation with ADL, social support, life satisfaction and self-esteem. Among the factors studied related to depression, life satisfaction had highest explanatory power of 36.5% and it was followed by physical health status and activity of daily living. These explained 43.7% of the depression.
CONCLUSION
The mean GDSSF-K 8.94, which indicates the higher than middle levels of depression. The findings suggest that it is important to develop educational programs to increase life satisfaction, physical health status and activity of daily living. Nursing interventions, including volunteer activities, health promotion program, and sports program could be useful in enhancing these factors.

No abstract available.

The purpose of this study was to identify factors influencing patient satisfaction and to evaluate the utility of patient satisfaction as an outcome indicator. The study was conducted by mailed questionnaire. The subjects were 900 patients discharged from adult nursing units in a tertiary teaching hospital. On the discharge date, questionnaires were distributed by two trained research assistants. The questionnaire developed by the researchers was based on Larson(1996)'s study, and consisted of 71 items with the following components: overall satisfaction, domain-specific satisfaction(administration process, hospital facility and environment, nurses, and doctors), patients' loyalty(intention to use the health care service of the hospital in the future), recommendation to others, health benefits, and demographic characteristics. Each item was rated using a five point Likert scale ranging from '1=strongly disagree' to '5= strongly agree'. The response rate was 43%(387/900). The satisfaction level with the health care service was generally high. Perceived health status was the only significant factor influencing satisfaction level. Satisfaction with doctors contributed the most to explaining overall satisfaction. Overall satisfaction was significantly correlated with patient loyalty, recommendation, to other and perceived health benefit. It was found that the score of satisfaction was positively correlated with the score of loyalty, recommendation, and health benefit. Therefore, patient satisfaction seems to be a good outcome indicator.

This study was intended to examine the effects of providing nursing information about surgery in a surgical ward over a 50 day period from September, 1st to October 20th, 1998 in K University Hospital in Seoul. This quasiexperimental study used only a nonequivalent control group and an adopted post-test. A total of 54 patients were assigned to the control and experimental groups according to their admission dates to the hospital. Those who entered from September, 1st to 20th were selected as the control group, while those patients admitted from September 21th to October 20th were chosen as the experimental group. The experimental group consisted of 27 patients and received planned nursing information using a booklet. The twenty seven patients in the control group received the usual pre-operative (pre-op) care. The patient's satisfaction was measured on the 4th day after surgery with a post-operative (post-op) Satisfaction Scale. The scale was developed by Lee, Yoon Hee(1995) and modified by the present researchers. No significant general characteristic differences were found between the control and the experimental groups. The booklet included information on tests and treatment about the operation and preventive methods for post-op complications, such as deep breathing and coughing, position change, lower extremity exercise, early ambulation, aseptic technique, observation of bleeding, use of equipment, and proper food management. Data was analyzed using the x2-test, t-test, ANOVA, and Pearson correlation coefficient through an SPSS computer program. The results were as follows: 1. The hypothesis that the patients who were provided with planned nursing information would have a higher satisfaction level than those who received usual nursing care was supported(t=8.48, P=0.0004). 2. The mean score of the Satisfaction Scale was higher in experimental group than that of the control group. In particular, the experimental group was highly satisfied with the items such as 'nurse has patience' and 'skillful injection giving'. The control group showed the highest score with the item of 'nurse co-works treatment with medical team'. Both groups revealed the lowest score with the item of 'explanation about test results'. 3. No significant correlation was observed between the patients' satisfaction and their general characteristics. Those satisfaction scores measured before and after the operation did not correlate significantly (r=0.097, P=0.790). The above findings indicate that the provision of planned nursing information before surgery improved patient's satisfaction after abdominal surgery. Accordingly, nurses should provide information about the operation before surgery to increase patient's satisfaction, which in turn promotes the quality of their nursing care.