PURPOSE
The purpose of this study was to explore the reported good service experiences from the perspective of elderly residents of long-term care facilities.
METHODS
Of those residents who are 65 years old or older, 14 residents whose length of stay were one month or longer and scores of the K-Mini Mental State Examination were 15 or higher were interviewed. The interview data formed the basis for the empirical statements about the reported nature of patients' experiences as residents of long-term care facilities. These data were used in concept mapping.
RESULTS
Through multidimensional scaling analysis and hierarchical cluster analysis, 62 core statements, two dimensions, and six clusters of good service experiences were derived. The two dimensions were classified as ‘care centered-participation centered services’ and as ‘physical-emotional services.’ Six cluster themes emerged as good service experiences: ‘safety of care and treatment’, ‘responsible and supportive staff’, ‘comfort of living environment’, ‘mental well-being’, and ‘respect and communication’.
CONCLUSION
The result of the study provides information about what experiences are important to older adults with cognitive impairment. The concept map can be used to develop a patient experience index for the elderly residents of long-term care facilities.

Citations

• Analysis of Tools to Measure the Service Experiences of Families of Older Adults in Long-Term Care Facilities: A Scoping Review
  Hyoung Shim Choi, Jui Kim
  Korean Journal of Adult Nursing.2024; 36(2): 102.     CrossRef
• Development of Service Experience Evaluation Tool for Visiting Nurses of Public Health Center in Korea
  Jiwon Kim
  Journal of Health Informatics and Statistics.2023; 48(2): 121.     CrossRef
• Nurses' Views on Infection Control in Long-Term Care Facilities in South Korea: A Focus Group Study
  Chi-Young Lee, Min-Hye Lee, Seong-Hyeon Lee, Yeon-Hwan Park
  Korean Journal of Adult Nursing.2018; 30(6): 634.     CrossRef

PURPOSE
The aim of this study was to test the validity and reliability of the Korean version of the Quality of Nursing Work Life (QNWL-K) scale. The scale measures the reported quality of the nurse' work life among Korean nurses.
METHODS
The QNWL-K was developed through forward-backward translation techniques. An internal consistency reliability and construct validity using exploratory analysis were conducted using SPSS/WIN (21.0). Survey data were collected from 309 nurses who worked in two tertiary hospitals, four general hospitals, and two hospitals in Seoul and Gyeonggi, South Korea.
RESULTS
Factor analysis results of the revised QWNL-K demonstrated that it has a four-factor structure (work context, support systems for home/work life, work design, and staffing) that supports construct validity. Factor loadings of the 36 items ranged from .30~.77. The QNWL-K showed reliable internal consistency from Cronbach's α for the total scale of .93.
CONCLUSION
The findings support that the QNWL-K has satisfactory construct validity and is a reliable measure of nursing work life in Korea.

Citations

• Assessing the Development and Validity of Educational Videos in Educating Dental Infection Control Coordinators
  Na‐Young Lee, Han‐Na Kim
  International Journal of Dental Hygiene.2025;[Epub]     CrossRef
• Influences of Organizational Culture, Nursing Workplace Spirituality, and Nurses’ Perceived Health Status on Quality of Nursing Work Life according to Nursing Clinical Ladder
  Hyun Sook Lee, Ju Hyun Jin, Ju Ri Lee, Hye Jin Kim, Yeon Jae Jung
  Journal of Korean Academy of Nursing Administration.2024; 30(1): 31.     CrossRef
• The Effects of Disaster Nursing Core Competence and Coping Flexibility on the Quality of Work Life of Emergency Room Nurses during Long COVID-19
  Yu Jin Lee, Chung Hee Woo
  Journal of Korean Academy of Nursing Administration.2024; 30(3): 259.     CrossRef
• High-Risk Symptom Cluster Groups for Work-Life Quality and Turnover Intention among Nurses
  Chiyoung Cha, Miran Lee
  Western Journal of Nursing Research.2023; 45(3): 192.     CrossRef
• The instruments for evaluation the quality of nursing work life
  Katarína Mišovičová, Martina Tomagová
  Pielegniarstwo XXI wieku / Nursing in the 21st Century.2023; 22(2): 108.     CrossRef
• Evaluating the Quality of Work Life Among Nurses: A Systematic Review
  Abbas Ebadi, Zeinab Tabanejad
  Journal of Archives in Military Medicine.2022;[Epub]     CrossRef
• Relationship between a University Hospital Nurses’ Structural Empowerment and Quality of Nursing Work Life: Mediating Effect of Psychological Empowerment
  Eun Bee Baek, Sun Hyoung Bae
  Journal of Health Informatics and Statistics.2022; 47(2): 159.     CrossRef
• A Study of Knowledge, Attitudes, and Educational Needs for Gerontological Nursing in Cancer Hospital Nurses
  Su Ah Lee, Young Whee Lee
  Journal of Korean Gerontological Nursing.2021; 23(4): 384.     CrossRef
• Effect of Workplace Spirituality on Quality of Work Life of Nurse Cancer Survivors in South Korea
  Juhyun Jin, Eunju Lee
  Asia-Pacific Journal of Oncology Nursing.2020; 7(4): 346.     CrossRef
• Factors Affecting Quality of Work Life in a Sample of Cancer Survivor Female Nurses
  Ju Hyun Jin, Eun Ju Lee
  Medicina.2020; 56(12): 721.     CrossRef
• Factors Influencing Ageism in General Hospital Nurses
  Juah Kim, Jiyeon Ha
  Journal of Korean Academy of Nursing Administration.2019; 25(5): 393.     CrossRef